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What this does
Each company file is encrypted. The password opens it. The recovery key opens it too, if you ever lose the password. Both belong to the file, not to your SeroPayroll account.
Change the password
- Open the company.
- Go to Settings › Data and security.
- Under Password and recovery key, choose Change password.
- Enter the Current password, the New password and the confirmation.
- Choose Change password. The app re-encrypts the file. It makes a backup first.
- A New recovery key appears. Choose Copy or Save as a text file, then confirm you saved it.
The old recovery key no longer works after this.
Open with the recovery key
- When the app asks for the password, type the recovery key in Password or recovery key.
- The company opens and says "Opened with the recovery key".
- Go to Settings › Data and security and set a new password right away.
Remember the password
On the open screen, Remember on this device keeps the password in this computer's secure storage. This lets the company reopen after an inactivity sign-out. Do not use it on a shared computer.
Good to know
- The password rule: at least 10 characters, no spaces at the start or end, and a mix of letters with numbers or symbols, or 16 or more characters.
- Nothing is stored beside the file. If you lose both the password and the recovery key, nobody can open the file, including us.
- A backup opens with the password that was current when it was made. Backups keep the password they were made with.
- Print the recovery key or keep it offline in a safe place. It is shown only at creation and after a password change.
- Someone you send a company file to needs the password. Give it to them separately from the file.