On this page
What this does
Read-only mode lets you open, view, print, export and back up, but not run payroll or file. Read the banner at the top. It tells you the cause.
Find the cause
- Go to Settings › Licence.
- Read the Status:
- Expired (read-only). The end date has passed. Renew.
- Withdrawn (read-only). The key was refunded or reported as shared. Buy a new licence or contact us.
- Check-in overdue (read-only). The app could not confirm the key online for 30 days.
- Needs check (clock moved back). The computer's clock went backwards.
- Not activated. No licence is on this computer.
- Under Check-in, read the dates.
Fix it
- Expired. Choose Renew, pay, then Check in now. Or paste the new key.
- Check-in overdue. Connect to the internet and choose Check in now.
- Seats full. See A seat is full.
- Clock. See The clock moved back.
- Not activated. Sign in. The account's licence activates. Or start a trial or choose a plan.
Good to know
- A new key pasted at any time restores full mode.
- Runs approved before the licence stopped can still be paid out.
- Your data is never locked away.
- The banner may also be a trial that ended. See The trial was already used.