A company says it is open elsewhere

What this does

SeroPayroll lets one program use a company file at a time. The message means the file is already open somewhere: "This company is open in another window or on another computer. Close it there first."

Steps

1. Close the company in any other SeroPayroll window on this computer. Use Close company.
2. Check other computers that may have the same file open, for example through a shared folder.
3. If you moved or copied the file to a synced folder, make sure the sync program is not holding it open. Let it finish, or pause it.
4. Close SeroPayroll fully and start it again.
5. If it still says the file is in use, restart the computer.
6. Open the company again.

Good to know

• Do not open one company file from two computers at once. Use the Cloud add-on to work on a company from several computers. See What the Cloud add-on is.
• Without the add-on, export the file and import it on the other computer. See Move a company to another computer.
• Opening from a backup copy makes a separate company.
• If the file is damaged you see a different message: "This is not a SeroPayroll company file, or it is damaged." Run Check the company file, or restore a backup.